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Questions and AnswersThe following Q&A‘s answer some of the most common questions we get asked when dealing with prospective new clients. If you have any other queries relating to the services we offer, please give us a call and we‘ll be happy to discuss it with you.GeneralQ. Do you offer training services?A. As part of any bespoke solution we produce for a client, training is usually included. Other than training on our own products, we do not offer general training services. Q. Do you supply any hardware with your software? A. No. We only supply the software, though we are happy to advise our clients on any hardware requirements they may have to run any of our software. Q. Do your systems come with a warranty? A. Every system we develop comes with a 60-day warranty. A support contract can then be taken out to cover our software after this period. Q. What methods of support do you offer? A. Almost all of our support issues are dealt with by telephone and email. If there is a support issue which cannot be resolved by these means, we would be happy to visit the client to try and resolve the problem, though this is rarely required. Q. What hours of support do you offer? A. Telephone support is available Monday to Friday, 0900 to 1700. We do not work weekends and bank holidays. For the Christmas and New Year period, we advise our clients what our opening times are going to be in advance. Q. What is your service level agreement? A. We aim to respond to all queries and support issues within 4 working hours. Q. Who installs the systems you provide? A. We perform all installations and configurations for the client to get the system operational. Q. Do your systems work on all versions of windows? A. Yes, as a rule. However, we advise all our clients to follow Microsofts own guidelines on their product lifecycles. Current Microsoft support options for Windows 95, 98, and NT are:
Q. I am told XML is the new industry standard for data porting - do your systems support XML? A. Many of the systems we develop have generic exports to XML format as well as the facility to import data from XML files. Q. Do your systems work on Apple Macs? A. No. We only develop software for the Windows platform. Q. Have you experienced any difficulties with XP Service Pack 2? A. No. We have found that all of our systems that have been tested, continue to work fine with XP service pack 2. Q. Do you have any experience with SQL Server 2005? A. We have converted a couple of our internal systems to use SQL 2005. So far we have not experienced any problems migrating our systems to use it. |
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Clearwater Consultancy Ltd. 18 St. George‘s Street, Chorley, Lancashire. PR7 2AA |
Tel: +44 (0)1257 272730 |